White Shark Media Illustrates How Complaints Can be Converted to Useful Ideas

Identified among the 29 Premier SMB partners of Google AdWords in the U.S., White Shark Media is a leading provider of digital marketing services. The company was established in 2011 and despite being in the market for few years, it has made strides through innovative projects and focused customer service.

Along the way, there have also been complaints from customers about several issues, and this information has served as a guide to the company to innovate and improve on certain areas. To many companies, complaints will appear grim and make the business look helpless, but White Shark Media Complaints team appreciates whenever a customer posts a complaint and here is why.

“Most customers are coming through phone interractions”
White Shark Media’s customers complained that most of their customers came through phone calls and there were no reliable options to help in tracking the interactions of these customers.

This inspired the company to partner with Marchex in a bid to offer call tracking to every client who signs up. This is a vital step for the business and would help local businesses reap better benefits through their AdWords management plans.

 

“I got a support representative mismatched for my problem”
This is witnessed many times in companies, and can be attributed mainly to lack of a proper team of SEM Consultants. Some customers realize after signing up they are handed over to someone who seems less concerned about their concerns and problems.

White Shark Media encountered this problem and was able to take measures to eliminate damage by hiring a well-informed team of SEM Consultants. There are also additional channels for those seeking support as these consultants are not the only option for customers.

Additionally, communication has been restructured to improve the way the company reaches customers and how each stage of the campaign is handled. There are more reporting channels and a 24-hour system for all customers from different parts of the world.  Learn more about White Shark Media Complaints: https://disqus.com/home/channel/whitesharkmediacomplaints/discussion/channel-whitesharkmediacomplaints/white_shark_media_complaints/

“I would also like SEO services with you”
Although White Shark Media is yet to introduce SEO services, the company has been helping clients to choose the right SEO Company for their needs.

To ensure clients don’t get ripped off by SEO vendors, White Shark Media takes a look at all SEO proposals and works completed by a company before issuing advice.

All you need is to forward whatever materials you have to your SEM Strategist and you will receive in-depth information that will assist you in your search for a reliable SEO firm.